Refund Policy

Welcome to IndieMela, where quality and customer satisfaction are paramount. While we stand behind the quality of our products and typically do not accept returns, we prioritize your satisfaction above all else. Hence, we've designed a comprehensive refund policy to address your concerns promptly and fairly.

Refund Eligibility

Refunds are available for eligible products adhering to the following guidelines:

Items must be unused, in original packaging, and in the condition you received them.
Refund requests must be submitted within [insert number] days of receiving your order.
Refunds apply only to products purchased directly from our website. For items bought from third-party retailers, please refer to their refund policies.

Refund Process

To initiate a refund:

a. Contact Customer Support: Reach out to our customer support team at [Insert Contact Information], providing your order number and reason for dissatisfaction.
b. Return Authorization: Upon approval, we'll issue a Return Merchandise Authorization (RMA) number and return instructions.
c. Return Shipment: You're responsible for shipping the item back in its original packaging, using a trackable service.
d. Inspection and Processing: Upon receipt, we'll inspect the item and process the refund within [insert number] business days.

Refund Amount

Refunds will be credited to the original payment method, excluding shipping and handling fees. Please allow time for the refund to reflect in your account.

Non-Refundable Items

Certain items are not eligible for refunds, including gift cards, downloadable software, customized, or perishable goods.

Damaged or Defective Items

If you receive a damaged or defective item, notify us immediately for resolution, either replacement or refund.

For inquiries about our Refund Policy or process, contact our customer support team at [Insert Contact Information]. We're dedicated to your satisfaction and eager to assist.

Thank you for choosing IndieMela. Your trust and support drive us to deliver the best shopping experience possible.